Contact us

Contact us

1. Retail / Private investors and Aberdeen Standard Investments Share Plan

Due to issues caused by the global situation with COVID-19, we may take longer than usual to answer phone calls. Please bear with us and accept our apologies for any inconvenience. If you have a general query which does not require the use of your personal information, please e-mail us at inv.trusts@aberdeenstandard.com. Alternatively, to message us securely and manage your account online, please click here.

For more information on our company or products, please contact our client service team:

• Investor Helpline Freephone: 0808 500 0040
• Brochure Request Line Freephone: 0808 500 4000
• Investor Helpline International +44 012 6844 8222
• International Fax +44 012 6844 1534

Aberdeen Standard Investment Trusts
PO Box 11020,
Chelmsford,
Essex
CM99 2DB

Complaints

If you have a complaint about one of your investments with us or any aspect of the service you have received from Aberdeen Standard Investments you can write to us at the following address:

The Complaints Department
Aberdeen Standard Investments
10 Queen's Terrace
Aberdeen
AB10 1XL

Alternatively, you can also make a complaint by:

• Telephone: +44 012 2440 4490
• Fax: 0330 1233 797
• E-Mail: complaints@aberdeenstandard.com

If the complaint is not resolved by us to your satisfaction then you may take your complaint to the Financial Ombudsman Service. In order to contact the Financial Ombudsman Service or obtain details of the compensation scheme you should write to:
The Financial Ombudsman Service, Exchange Tower, London, E14 9SR or telephone 030 0123 9123 or 080 0023 4567.