Contact us
Investor helpline
Although we can’t offer financial advice, our Investor Helpline is here to answer any questions. If you need personalised guidance, we strongly advise that you speak to a qualified financial adviser.
Email us
To contact us online, please email us on inv.trusts@aberdeenstandard.com or complete the details of your query and other contact information below.
Contact us
1. Retail / Private investors and Aberdeen Standard Investments Share Plan
Due to issues caused by the global situation with COVID-19, we may take longer than usual to answer phone calls. Please bear with us and accept our apologies for any inconvenience. If you have a general query which does not require the use of your personal information, please e-mail us at inv.trusts@aberdeenstandard.com. Alternatively, to message us securely and manage your account online, please click here.
For more information on our company or products, please contact our client service team:
- Investor Helpline Freephone: 0808 500 0040
- Brochure Request Line Freephone: 0808 500 4000
- Investor Helpline International +44 012 6844 8222
- International Fax +44 012 6844 1534
Aberdeen Standard Investment Trusts
PO Box 11020,
Chelmsford,
Essex
CM99 2DB
Complaints
If you have a complaint about one of your investments with us or any aspect of the service you have received from Aberdeen Standard Investments you can write to us at the following address:
The Complaints Department
Aberdeen Standard Investments
10 Queen's Terrace
Aberdeen
AB10 1XL
Alternatively, you can also make a complaint by:
- Telephone: +44 012 2440 4490
- Fax: 0330 1233 797
- E-Mail: complaints@aberdeenstandard.com
If the complaint is not resolved by us to your satisfaction then you may take your complaint to the Financial Ombudsman Service. In order to contact the Financial Ombudsman Service or obtain details of the compensation scheme you should write to:
The Financial Ombudsman Service, Exchange Tower, London, E14 9SR or telephone 030 0123 9123 or 080 0023 4567.
2. Professional Investors
Luke Mason – Head of Business Development
luke.mason@aberdeenstandard.com
+44 020 7463 5971
Scott Anderson – Sales Director
scott.anderson@aberdeen-asset.com
+44 013 1222 1863
Helen Rennardson – Sales Director
helen.rennardson@aberdeenstandard.com
+44 207 618 1461
3. Corporate Broker
JP Morgan Cazenove
25 Bank Street
Canary Wharf
London
E14 5JP
Tel: +44 020 7742 4000
4. Press Enquiries
FTI Consulting
200 Aldersgate
Aldersgate Street
London
EC1A 4HD
Tel: +44 020 3727 1000
5. Company Secretary
Northern Trust
PO Box 255
Trafalgar Court
Les Banques
St Peter Port
Guernsey
GY1 3QL
Tel: +44 014 8174 5001