Contact us
Investor helpline
Although we can’t offer financial advice, our Investor Helpline is here to answer any questions. If you need personalised guidance, we strongly advise that you speak to a qualified financial adviser.
Email us
To contact us online, please email us on inv.trusts@aberdeenstandard.com or complete the details of your query and other contact information below.
Contact us
1. Retail / Private investors and Aberdeen Standard Investments Share Plan
For more information on our company or products, please contact our client service team:
- Investor Helpline Freephone: 0808 500 0040
- Brochure Request Line Freephone: 0808 500 4000
- Investor Helpline International +44 (0) 1268 448 222
- International Fax +44 (0) 1268 44 1534
Aberdeen Standard Investment Trusts
PO Box 11020,
Chelmsford,
Essex
CM99 2DB
Complaints
If you have a complaint about one of your investments with us or any aspect of the service you have received from Aberdeen you can write to us at the following address:
The Complaints Department
Aberdeen Standard Investments
10 Queen's Terrace
Aberdeen
AB10 1XL
Alternatively, you can also make a complaint by:
- Telephone: +44 (0) 1224 404490
- Fax: 0330 1233 797
- E-Mail: complaints@aberdeenstandard.com
If the complaint is not resolved by us to your satisfaction then you may take your complaint to the Financial Ombudsman Service. In order to contact the Financial Ombudsman Service or obtain details of the compensation scheme you should write to:
The Financial Ombudsman Service, Exchange Tower, London, E14 9SR or telephone 0300 123 9 123 or 0800 023 4567.
2. Aberdeen Standard Investments Share Plan
colin.edge@aberdeen-asset.com
020 7463 5881
jonathon.mcmanus@aberdeen-asset.com
0207 618 1444
scott.anderson@aberdeen-asset.com
01312 22 1863
Investor Helpline Freephone: 0808 500 0040
Complaints
If you have a complaint about one of your investments with us or any aspect of the service you have received from Aberdeen you can write to us at the following address:
The Complaints Department
The Aberdeen Asset Management Group of Companies
10 Queen's Terrace
Aberdeen
AB10 1YG
Alternatively, you can also make a complaint by:
- Telephone: +44 (0) 1224 404490
- Fax: 0330 1233 797
- E-Mail: complaints@aberdeenstandard.com
If the complaint is not resolved by us to your satisfaction then you may take your complaint to the Financial Ombudsman Service. In order to contact the Financial Ombudsman Service or obtain details of the compensation scheme you should write to The Financial Ombudsman Service, Exchange Tower, London, E14 9SR or telephone 0300 123 9 123 or 0800 023 4567.
3. Professional Investors
Aberdeen Standard Investment Trusts,
PO Box 11020,
Chelmsford,
Essex
CM99 2DB
4. Corporate Broker
JP Morgan Cazenove
25 Bank Street
Canary Wharf
London
E14 5JP
Tel: +44 (0)207 742 4000
5. Press Enquiries
FTI Consulting
200 Aldersgate
Aldersgate Street
London
EC1A 4HD
Tel: +44 (0) 20 3727 1000
6. Company Secretary
Northern Trust
PO Box 255
Trafalgar Court
Les Banques
St Peter Port
Guernsey
GY1 3QL
Tel: +44 (0)1481 745001